Service and support

Perfect support for you

Delighted customers are our steady goal. This is why we will not let you alone after the installation and configuration of the software are taken care of. In case you need help and/or assistance during the ongoing operation, our experts stand ready to assist you at any time.

Individual solutions

Every company is unique and has one-of-a-kind unique structures, goals, and requirements. This is the reason why we offer custom tailored solutions for your software in the areas of disposition & telematics 4.0, data management for the digital tachograph, and logbook. We constructed our solutions modular to enable you selecting exactly the modules you need for your company. We look forward assisting you personally. We install and configure your hard- and software on site and ensure proper functioning.

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Updates & maintenance

The TachoEASY software for disposition & telematics 4.0, data management for the digital tachograph, and logbook is updated constantly. Innovative functions are introduced, or legal requirements updated. Updates are received automatically and easily via internet at the tip of your finger. This allows you not only to benefit from the newest functions of the system, but also assures legal requirements are updated on a regular basis.

100% support

Upon request our technical team provides you with a detailed instruction and training. In case you need assistance during the ongoing operation, our support-hotline stands ready. Problems can also be solved immediately using the program TeamViewer for remote maintenance.

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Installation service

You can use our service- and installation network to equip your fleet as fast as possible. This service includes qualified and certified field workforce to assist or perform the installation of your hardware on site. We can also offer specially trained project managers, who assist with their specified knowledge in successfully implementing your individualized solution.

Analysis of your needs

At the present time it is essential and indispensable to invest in technologies to improve efficiency and secure competitiveness. We analyze workflows, as well as management and order processing in your fleet and your company.

Another goal of the analysis is to discuss and define the requirements you have and define which technologies you can use to improve the organization and its efficiency to achieve additional economic gain.

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Austria
TachoEASY GmbH
Viktor-Kaplan Allee 12,
A-7023 Pöttelsdorf
Firmenbuch FN 291908 b


Phone:  +43 2626 218 19
Support: +43 2626 21819 14
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Germany
TachoEASY AG
Sebastian-Tiefenthaler-Str. 14,
D-83101 Rohrdorf


Phone:  +49 8031 469 7514
Fax:           +49 8031 287 8091
Support:  +49 6104 699 1741
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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